Frequently Asked Questions

Q: Evo Hub: What type of SD Cards are supported?

Only Micro SD cards are supported and they must be formatted with FAT32. Support for exFAT will be add in a future release.

Q: Evo Hub: How do I format my Micro SD card with FAT32?

If your SD card is 32GB in size or smaller please follow the steps below.

  • Open up the 'Computer' window by pressing Windows key + E on your keyboard
  • Your SD card should be displayed in the 'Devices with Removable Storage' section. Right-click on your SD card to bring up the right-click menu options. Select Format.
  • Please select the following options to format the Micro SD card
    • In the Format window make sure that the correct File System is selected. It should be set to FAT32 for 32GB SD cards
    • Select Quick Format.
    • Click Start
    • Once the formatting is complete, you can close the window.
    • You have now formatted the SD card

If your Micro SD card is greater than 32GB you will need to use a 3rd party utility such as Ridgecrop FAT32Format

Q: I cannot remember my Evoworx Username/Password?

If you are unable to remember your Evoworx Username/Password please use our Evoworx lost details service

Q: How do I register my license key?

  • Load the web application in your web browser.
  • If you already have an account on Evoworx please complete the form with your username, password, license key and Device. Otherwise Click on the "Create a Evoworx Account" button or open a browser to the Create Evoworx Account Page and complete the "I already have an account"" section after registration.
  • Verify your email address if you are asked to do so.

Your device is now ready to use.